FAQs: Credit Card Payments

How do I prepay for an ad set using credit cards?

1. Confirm that all your ad set configurations on the page are correct (you can Save as Draft if you are not ready to make a payment yet).

2. Click on Publish.

3. Check that the ad set name, campaign name, and budget are correct in the payment modal.

4. Enter your credit card information and click on Pay to proceed to the next screen.

5. Click on Continue to publish your ad set.

How will I know if my credit card was successfully charged?

After each transaction, the organization owner will receive an email receipt from Quantcast that includes the ad set name, transaction date, amount, and the last four digits of the card charged.

Are there any additional fees if I pay with a credit card?

No. The amount shown on the payment modal (and email receipt) is the amount you will be charged.

Is my credit card information safe?

Yes. Quantcast only stores as much card information as necessary for risk management purposes and works with our online payment processor to ensure your data is protected and safe.

What if I want to be invoiced monthly instead?

During your preview, you can either apply for a line of credit (and be invoiced monthly if your credit line is approved) or pay as you publish with a credit card. To apply for a line of credit, click “Apply for Credit Line” from the preview pill on the top right of the screen.

If you do not apply for a line of credit and pay for your first ad set with a card (which is the default setting), we will assume that you have chosen credit card as your preferred payment method.

Does my preferred payment method affect what I can do on the platform?

Currently, the following platform features are not supported with Credit Cards prepayments:

• Daily Budgets

• Agency Fees

• 3rd Party Vendor Fees

• Campaign Budget Optimization

• Brand Lift Live

• Bulk Actions (including bulk uploading to activate multiple ad sets at the same time)

Our team is working hard to enable these features for all users. In the meantime, credit card users can switch to monthly invoices as a payment method to access these features.

What if I start payment with credit cards but want to switch to monthly invoices?

For the time being, each organization can only have one payment method (either monthly invoice or credit cards). To switch payment methods, please contact your account manager or email [email protected]. Please ensure that your billing information is up-to-date in the Platform’s Organization Manager to ensure a smooth transition.

What if I increase or decrease my budget after publishing an ad set?

If users increase their budgets after publishing an ad set, they will see the payment modal again, asking them to pay for the adjusted increase. If they decrease their budgets, they will be allowed to do so without affecting campaign delivery. However, users should know that requesting a refund after decreasing budgets is currently a manual process (see below). New users are encouraged to start with smaller test budgets if they want to try our platform or choose Save as Draft on the ad set page while finalizing media spend.

How do I request a refund for a credit card prepayment?

If you have any questions regarding credit card payments, including asking for a refund or disputing a charge on your card statements, you can reach out to your account manager or [email protected].

Are there any limitations on the types of campaigns I can run if I use credit cards?

Because we use Stripe as our payment partner, some limitations exist on the types of businesses that can run credit card payments on our platform. Please reach out to [email protected] if you are unsure whether your organization can use Stripe’s services. Our team can assist in getting you set up with monthly invoices if necessary.