How do I pay for an ad set using credit cards?
There are two paths to pay for ad sets using credit cards —
Publish Ad Set:
Confirm that all your ad set configurations on the page are correct (you can Save as Draft if you are not ready to make a payment yet).
Click on Publish.
Check that the ad set name, campaign name, and budget are correct in the payment modal.
Enter your credit card information and click on Pay to proceed to the next screen. This will save your credit card on file for charging at defined payment thresholds.
Click Continue to publish your ad set.
Navigate to Organization Manager > Payment Center > Wallet
Add a Default Card to your account.
Note: We recommend adding a backup card as well.
Create an ad set.
Publish.
How will I know if my credit card was successfully charged?
After each time you reach your billing threshold, your organization owner will receive an email receipt from Quantcast that includes the ad set name, transaction date, amount, and the last four digits of the card used for the charge.
Additionally, in the Wallet, customers will receive their invoices for each charge.
Finally, at the end of each month, your credit card will be charged for the unpaid balance of what has been delivered and what has already been charged. As above, your receipt will be emailed, and an invoice is available in the Wallet.
Are there any additional fees if I pay with a credit card?
No. There are no additional credit card fees at this time; customers will only pay the amount delivered on their ad sets.
Why was my credit card declined?
There are several reasons that your credit card might be declined, including:
The card has expired.
There is not enough credit available on the card.
There was an authentication error.
The card is not valid for this type of transaction.
What should I do if my card is declined?
You may try the card again, or use a different card. If you think the decline is invalid, contact the card issuer.
Is my credit card information safe?
Yes. Quantcast stores only the card information necessary for risk management and works with our online payment processor to ensure your data is protected.
What if I want to be invoiced monthly instead?
During your preview, you can either apply for a line of credit (and be invoiced monthly if your credit line is approved) or pay as you publish with a credit card. To apply for a line of credit, click “Apply for Credit Line” from the preview pill on the top right of the screen.
If you do not apply for a line of credit and pay for your first ad set with a card (the default setting), we will assume you have chosen a credit card as your preferred payment method.
At any point, if you’d like to switch from a credit card to a line of credit, there is an option to apply for a line of credit in the Wallet. If approved, customers will be switched over to monthly invoices
Does my preferred payment method affect what I can do on the platform?
No, with the introduction of Pay As You Go Credit Cards, all features are available to both Credit Card and Line of Credit payment customers.
What if I increase or decrease my budget after publishing an ad set?
As customers are only charged for budgets they have already spent on their ad sets, customers may increase or decrease their budgets at any point and will only be charged on a threshold basis after the ads have been delivered. Customers cannot decrease budgets below the threshold that has already been delivered by a given ad set.
Can I use a different Credit Card for different accounts in my organization?
Yes! At this time, customers set up each account with a default credit card and a backup credit card. These cards may be unique to an individual account, or customers may choose to set up the same card across multiple accounts in their organization
Can I change the default credit card on my account?
Yes, customers may delete their default card, and their backup card will become the default. All accounts must have 1 default card set up at any given time.
Are there any limitations on the types of campaigns I can run when using credit cards?
Because we use Stripe as our payment partner, some limitations exist on the types of businesses that can run credit card payments on our platform. Please contact support@quantcast.com if you are unsure whether your organization can use Stripe’s services. Our team can assist you in setting up monthly invoices if necessary.
What Happens if a Payment Fails?
If your primary credit card on file cannot be charged when a payment is due, Quantcast will attempt to charge your backup card (if you've provided one). If both attempts fail, all ad spend will be temporarily disabled until a valid credit card is entered on the platform to cover the outstanding charges. You will be notified of any failed payments and prompted to update your payment information on the platform.
What credit card brands do you support?
American Express
China UnionPay (CUP)
Discover & Diners Club
eftpos Australia
Japan Credit Bureau (JCB)
Mastercard
Visa