FAQs: Credits, Discounts and Promotions

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Will my credit-funded ad set compete with my paid ad set?

No. Our system has a feature called Auction Protect that prevents you from bidding against yourself. When two of your campaigns are eligible for the same ad opportunity, the algorithm intelligently selects the best one to place the bid. This ensures your campaigns work together efficiently without driving up your own costs.

Do offer codes support different currencies in the same organization?

Yes, you will be able to redeem offer codes and utilize credits in any currency. Your credit balance will be displayed in the organization currency in the Payments Center.

Can I make edits to my credit-funded ad sets once published?

Yes, but with some limitations. You can edit certain settings yourself, while others require assistance.

  • You can edit at any time: Targeting, Audience, and Inventory settings. CPM and Dayparting settings in the Budget & Schedule section are also supported.

  • Contact Support to change: Budget and campaign dates

Please reach out to platform.support@quantcast.com for any help with budget or scheduling adjustments

Are there limitations to spending credits?

Yes. Credits cannot be applied to certain campaign types, including:

  • Connected TV (CTV)

  • Digital Out-of-Home (DOOH)

  • Audio

Additionally, credits cannot be utilized on CBO ad sets or to run a Daily budget ad set.

What are the different types of offer codes?

There are three main types of offer codes:

  • Instant Credit: This provides a pre-defined amount of credits that are available for use immediately upon redemption.

  • Credit Accrual: This type allows you to earn credits as you spend. For example, a 1:1 accrual ratio means you'll earn $1 in credit for every $1 you spend.

  • Discount: This defines a rate of discount that will be applied to your invoice, up to a maximum fixed amount. This amount does not count toward any credit accrual your organization may have.

Please reach out to platform.support@quantcast.com to discuss which type aligns best with your needs.